This position requires an active U.S. Government DoD Top Secret security clearance (or higher).Your CareerAs the Senior Professional Services Manager, NGFW/SASE, you will be a critical leader in your designated region. You'll manage a high-performing team of NGFW/SASE Professional Services Consultants for US Public Sector and assigned personnel, driving the overall professional services business and providing expert oversight for all ongoing customer engagements. This role demands strong leadership to inspire a team with diverse skills and backgrounds. Your primary goal is to ensure the high-quality delivery of NGFW/SASE security solutions while consistently achieving key professional services business metrics. This role is highly integrated with the Service Sales, Product Sales, and other Support teams, focusing on building strong, trusted relationships and ensuring successful outcomes.Your ImpactYou will serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations and drives high levels of customer engagement. Own the comprehensive financial and operational management of the business, which includes executing all activities tied to defined goals such as accelerating backlog retirement and ensuring accurate revenue.Your leadership will drive operational excellence and ensure consistent operational discipline and accurate reporting, including ownership of key business metrics such as utilization and customer satisfaction.   Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals, effectively  managing a diverse mix of delivery resources (e.g., regional and global delivery teams) to achieve optimal efficiency.Champion the integration of AI/ML tools to optimize internal Professional Services operations, drive efficiency in service delivery, and develop innovative execution strategies to increase team productivityA significant portion of your impact is external: collaborating with the sales leadership team, product, portfolio and support teams where you will act as the Professional Services liaison to enable client success. You will build strong customer relationships and be the point of contact for successfully handling customer escalations to maintain high customer satisfaction. Focus on  the efficient delivery of standardized professional service offerings, focusing on accelerating the customer's time-to-value (TTV) and enforcing high-quality, standardized service delivery methodologies across all engagements.
